MSP Support Engineer (Florham Park, NJ)

About us

Link High Technologies Inc. is an MSP located in  Florham Park ,NJ with clients throughout the east coast.

We are professional, fast-paced, and customer-centric.

This Experienced Senior Support Engineer will join our Support Team in providing support for PCs, networking equipment, servers, firewalls, and desktop operating systems for a variety of small to medium-sized organizations. There will be computers and network equipment to be prepped in office for our Project Team to deploy. Opportunity to do projects ( on-site and cloud) as well. 

NOT a remote position.  Family friendly in terms of scheduling as needed. Certification training materials and approved tests will be covered by the company. Room to grow within the organization- Support Team Lead manager, move to Project Team and vCIO positions..

Responsibilities and Duties

The candidate should not be opposed to performing a wide variety of IT support ranging from simple desktop support to server, firewall, and network issues, as dictated by clients and available work. The candidate will work with the rest of the support team, technical account managers, and our project team.

Qualifications and Skills

Non-Technical:

Must live within 25 miles of Florham Park, NJ. and commute reliably to our offices daily.
Experience working independently while collaborating with other Technical staff as necessary

Willingness to take ownership of issues and take initiative. 

Ability follow internal procedures and document tickets and time daily in our PSA and ITGLUE

Excellent written, verbal and interpersonal skills are a must.

Commit to continuous education, certification and self-improvement.

Technical

RECENT professional experience with a MSP/VAR or IT consulting firm HIGHLY PREFERRED.

Microsoft Windows (server and desktop), AD/DNS- Proficient

SonicWall Firewall or similar Corporate Firewall-Proficient

Office 365 (administrationtroubleshooting)-  Proficient

Azure- ( VMs. Virtual Desktops) Working knowledge or higher

Networking connectivity & related equipment- Proficient

Virtualization (Microsoft Hyper-V and or VMWare) Proficient

Backup Technologies such as Datto or similar

Experience with ConnectWise Manage, Automate or similar products highly preferred

Meets all assigned technical training goals

Benefits

Medical/Dental 100 % paid by employer.

Short/Long Term Disability Provided by Employer

PTO policy, which increases with tenure ( Starts at 15 days) plus most Federal Holiday

401 K Retirement with  company match up to 4%.

Microsoft and other approved certification test 100% reimbursed. Salary DOE. 55-70K Range