Technical Account Manager for MSP- Hybrid- Florham Park NJ
About Link High Technologies
Link High Technologies is a boutique Managed Service Provider (MSP) with over 33 years of experience delivering IT, cloud, and cybersecurity solutions to small and mid-sized businesses. We pride ourselves on long-term client relationships, technical excellence, and a people-first culture — both for our clients and our team.
We are seeking a Technical Account Manager (TAM) who combines strong technical knowledge with outstanding client relationship skills. This role is ideal for someone who enjoys being the trusted technical advisor to clients while collaborating closely with engineering, service delivery, and leadership teams.
The Role
As a Technical Account Manager, you will be the primary technical relationship owner for a portfolio of managed services clients. You will serve as the bridge between our clients and internal technical teams, ensuring that technology aligns with business goals, risks are managed, and service delivery meets or exceeds expectations.
This is a strategic, client-facing role .
What You’ll Do
Client Strategy & Relationship Management
Serve as the primary technical point of contact for assigned client accounts
Build trusted relationships with client stakeholders, including executive leadership
Lead regular client meetings and Quarterly Business Reviews (QBRs)
Develop and present technology roadmaps aligned to client business goals
Technical & Service Oversight
Own and manage client escalations, coordinating with internal teams for resolution
Ensure services meet contractual SLAs and performance expectations
Proactively identify risks, gaps, and improvement opportunities
Advocate for the client internally while maintaining operational standards
Growth & Advisory
Identify opportunities for additional services, upgrades, or projects
Collaborate with sales and engineering on proposals, scopes of work, and quotes
Educate clients on best practices around security, compliance, and IT strategy
Internal Collaboration
Work closely with Service Delivery, Projects, and NOC teams
Maintain accurate documentation and account information
Use MSP tools to track activity, performance, and client health
What Success Looks Like
High client satisfaction and strong retention rates
Clear, actionable technology roadmaps for each account
Confident, professional communication with both technical and non-technical audiences
Proactive issue management — fewer surprises, more trust
Strong collaboration with internal teams
Qualifications
Required
3+ years of experience in an MSP or IT services environment
Experience managing client relationships and technical escalations
Strong understanding of networking, servers, cloud services, and cybersecurity concepts
Ability to explain technical topics clearly to business stakeholders
Excellent written, verbal, and interpersonal communication skills
Comfortable working in a hybrid environment (Florham Park, NJ)
Preferred
Experience as a Technical Account Manager, vCIO, or similar client-facing role
Familiarity with MSP tools such as:
ConnectWise Manage
NinjaOne (RMM)
CloudRadial
Quoter
Relevant certifications (Microsoft, CompTIA, Cisco, etc.)
Career Growth
This role offers a clear growth path for high performers. Successful TAMs may advance into:
vCIO / Strategic Advisor roles
Service Delivery leadership
Project or operations management
We invest in our team’s professional development and value long-term career growth.
Compensation & Benefits
Competitive salary (commensurate with experience) 75k to 85k plus incentives
Employer-paid medical and dental insurance
401(k) with company match
Paid time off and holidays
Ongoing training and certification opportunities
Collaborative, supportive team environment
Why Link High?
Established, stable MSP with a strong reputation
Relationship-driven culture — not ticket-factory IT
Direct access to leadership and decision-making
Opportunity to make a real impact for clients and the business